Refunds, Credits, & Billing Policy
How GuardRail handles billing disputes, credits, refunds, upgrades, downgrades, and plan transitions.
Effective date: November 1, 2025
Purpose
This policy explains how GuardRail handles billing disputes, credits, refunds, upgrades, downgrades, and plan transitions.
General Rule
Fees are generally non-refundable except as required by law or expressly stated in this policy.
Trial Expiry
If a trial converts to a paid membership, fees become payable from the date of conversion in accordance with the plan selected.
Plan Upgrades
If you upgrade to a higher plan, GuardRail may apply prorated billing or credits according to the plan logic presented at checkout.
Vendor-to-Client Upgrades
If an organisation with an active Vendor Professional membership upgrades to a Client membership that includes Vendor Professional functionality, unused Vendor Professional value may be applied as account credit toward the Client membership rather than refunded, unless required by law.
Downgrades and Cancellations
Downgrades and cancellations normally take effect at the end of the current billing period unless otherwise stated.
Failed Payments
If payment fails, GuardRail may retry payment processing, notify the billing contact, restrict features, or suspend the account until payment is resolved.
Billing Disputes
Billing disputes should be raised promptly at support@guardrail.club.